Stuck on something? Ask us.
Raise a ticket from your dashboard and the platform team answers in the app — no email to watch, no queue number to quote.
Support tickets live in your dashboard, so replies reach you in-app. Log in to raise one.
Answers before you ask
The things vendors and workers write in about most. If yours is not here, raise a ticket — a person reads every one.
When do I get paid?
On a requirement, you request each day you work and the vendor approves it — the money moves into your wallet as soon as they do. On a chat booking, the whole amount is released when the vendor approves your release request. Money in your wallet is yours; ask to withdraw it and the platform team transfers it to your bank or UPI by hand.
Why am I not getting job matches?
Only verified workers are listed, matched and bookable. Complete your profile, upload both sides of your Aadhaar and submit it for review — once an admin approves it, every paid requirement for your roles and district reaches you.
Why can I not see a worker's phone number?
Mobile numbers, documents and bank details stay masked until a booking is confirmed and the worker accepts it. That rule is enforced on the server, not just hidden in the interface.
My withdrawal has not arrived.
Withdrawals are transferred by hand, so they are not instant. The money leaves your wallet the moment you ask, and comes straight back if the request is turned down. Raise a ticket with the reference and we will tell you where it is.
What happens when my worker subscription runs out?
You stay listed, matched, notified and bookable, and every job you already hold still runs and still pays. Only the dashboard locks — you can always reach Notifications and the renewal page.
One ticket, one thread, one place
Every ticket keeps its whole conversation. You will see a notification the moment the team replies.
Pick what it is about
Choose from 6 categories — payments, verification, jobs, your account and more — so it reaches the right person.
Tell us what happened
Dates, amounts and names help us answer in one reply instead of three.
Read the reply in-app
The thread lives in your dashboard. Reply back on the same ticket until it is sorted.
Not registered yet? Create an account or email us at hello@workmarg.in.
Stop chasing workers on the phone
Register once, and every requirement, assignment, attendance sheet and payment lives in one place — for your site and for the people working on it.
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